Shipping & Delivery Policy
For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 10 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. We are not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 10 days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may email us at write2happyterra@gmail.com
Cancellation & Refund Policy
Under this policy:
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Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
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We do not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
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In case of receipt of damaged or defective items please report the same at write2happyterra@gmail.com. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 5 days of receipt of the products.
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In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to our notice within 5 days of receiving the product. We will be looking into your complaint and shall take an appropriate decision.
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In case of any Refunds approved by our team, it’ll take 5 to 10 days for the refund to be processed to the end customer.